We will prepare and ship your order within 2-3 working days of receiving your order. Orders may take longer to process during sales hours and the first few days of new collection launches.
We process every order as quickly as possible and strive to dispatch the goods within 24 hours of receiving the order. If you want to change something in your order, change your address or cancel a product, please contact our customer service immediately at email@example.com.
Our shipping partner in Germany is DHL.
Germany: Delivery time in Germany is 2-3 days. However, this delivery time may vary depending on DHL. Visit the DHL website for the latest information.
Shipping: For deliveries to Germany, the shipping costs are €5.90.
From an order value of 80 €, shipping is free of charge.
Our shipping partner in the EU is DHL.
Delivery time: All shipments outside Germany to the EU have a delivery time of approx. 3-5 working days. However, this delivery time may vary depending on DHL. Visit the DHL website for the latest information.
Shipping costs: For deliveries to Austria, Belgium and the Netherlands, the shipping cost is €5.90 up to 1 kg. The shipping cost for orders over 1 kg is €9.90.
Our shipping partner in the EU is DHL.
For orders to EU countries, the shipping cost is €14.90
The return is free for every order in Germany. Please use the QR label provided in our returns portal, deliver the package to the nearest DHL acceptance point and simply show your QR code.
Please note that after paying the shipping costs for your order by yourself, this amount will not be refunded in the event of a return.
Returns from Austria, Belgium and the Netherlands
As a small company, we unfortunately cannot offer free returns for our international customers. Customers are responsible for the cost of international returns. For international return shipping charges, please contact our customer service department at firstname.lastname@example.org
If you are unsure about the size or other information about the product, please contact us at email@example.com before purchasing and we will be happy to help you choose the correct size or other information.
After you create your return label, customers accept that you will successfully return the package to us within 14 days after receiving the order. Returning the package later than the 14 days period will not be accepted and our company has the right to refuse the return and refund due to the late shipment.
Returns to the rest of the World
The customer is responsible for the cost of international return shipping. For international return shipping costs, please contact our customer service at firstname.lastname@example.org.
You can return your order within 14 days of delivery of your order.
You can easily return your products using our `` RETURN '' link at the bottom of the website.
The following link takes you to our returns portal:
1) Enter your order number and your email to the system. 2) Select the reason for your return and fill out the required fields. 3) Download your DHL return QR code and hand in your goods in the original packaging by simply showing your QR code at the nearest DHL drop-off point.
We want our customers to have a hassle-free return experience. We ask that you return the products in the original packaging and only use the shipping label we have provided. Please note that we cannot cover the return costs for you if you do not use the return QR code provided and send it yourself.
If you have lost the enclosed return label in the box, you can request the label again by sending an email to us at email@example.com.
After receiving the order, you can refund your order or parts of your order. Please only use the return label provided by us for your return.
In order for returns to be accepted, the returned goods must be unused, unwashed and have the original labels attached. After checking the returned product, we will immediately start the return process and refund you the total amount of the returned product.
Please note that once you have paid the shipping costs for your order, this amount will not be refunded in the event of a return.
For all EU orders, the displayed price includes taxes and duties. There are no additional costs upon delivery.
When shipping outside EU, taxes and duties are not included in our prices. Customers are responsible for these additional charges. Duties and taxes are calculated when your products arrive in your country and the charge depends on arrival country's VAT regulations.