Return shipping costs for orders from Belgium, the Netherlands, Austria and Switzerland
Unfortunately, as a small business, we are unable to offer free returns for our international customers. The customer is responsible for the cost of international return shipping.
For returns from EU we charge a fixed fee of €9.90. Returns should be made within 14 days of receiving the order. The return costs for Great Britain and Switzerland are 14.90 euros per order. Please note that orders outside the EU are subject to VAT and import duties and the customer is responsible for these costs. In the event of a return, these costs will not be reimbursed.
If you are unsure about the size or other information about the product, please contact us at info@andastudio.co prior to purchase and we will be happy to help you choose the correct size or other information.
After creating your return label, customers accept that you will successfully ship the package back to us within 14 days of receiving the order. The return of the package later than the 14 days period will not be accepted and our company has the right to refuse the return and refund due to the late shipment.
Returns to the rest of the world
Customer is responsible for international return shipping costs. For international return costs, please contact our customer service at info@andastudio.co.
